How we work

This is the whole process, step by step. You decide at every stage, and nothing is booked without you.

We reply within 7 hours.

The eight steps

1. You send your medical reports

   Share your reports and scans with us on WhatsApp, by email or through our form. Your doctor can also send them to us. Tell us briefly what the problem is and what you have been told so far.

2. Specialists review your case

   We send your reports to specialists in the right field at our partner hospitals. They review them and tell us what treatment they recommend.

3. You receive an opinion and a cost estimate

   We send you the specialists’ opinion, the treatment they recommend and a clear cost estimate, so you know what is involved before you commit to anything.

4. You decide

   You choose whether to go ahead, and which hospital to go to. If you would like a second opinion from another of our partner hospitals, ask us and we will arrange it.

5. The hospital sends your visa invitation letter

   Once a partner hospital accepts your case, we arrange the hospital’s invitation letter for your medical visa application and help you prepare the other documents. Up to 2 family members can travel with you on a medical attendant visa linked to yours. Visa rules differ by country and change often, so we check the current rules for your country with you before you apply.

6. We arrange your travel and your stay

   We help you with flights, airport pickup and accommodation near the hospital for you and the people travelling with you.

7. Treatment and recovery

   We support you during treatment and recovery in India. Our team speaks Bengali, English, French, Portuguese, Spanish, Swahili, Russian, Uzbek, Tajik, Pashto, Dari, Arabic and Kurdish.

8. Your journey home, and follow-up

   We stay in touch after you return home. Follow-up is provided through tele-consultations with your treating specialist, and medicines can be delivered to your country when needed. With your consent, we send your discharge summary and reports to your doctor at home so they can continue your care.

What it costs you

Our coordination is free for patients. You pay for your treatment, your flights and your accommodation.

You receive the cost estimate before you decide anything.

Talk to us

Send your reports whenever you are ready, or ask us a question first.